One of the most exciting parts about being on the internet is each day we get an email notification that we got a sale. Many times without ever speaking to the customer. In the case of Kim Frost, they were so happy about all the information they learned about our American Made pools, that knew this is what they wanted. And being able to order online 24 hours a day, makes it so much easier for the buying customer. Plus, because we are set up to support all our customers...throughout the world, we are able to address any issues that come up with ever actually meeting or speaking with the customer..